December 29, 2007

G Train Riders Give the G a D+

The results for the MTA's Rider Report Card for the G Line have been posted on the MTA website: http://www.mta.nyc.ny.us/nyct/service/reports/rider_report_letter_g.htm

According to the MTA, 3,903 G train riders responded to the report card survey, giving the line an overall grade of D+. We expected more responses from G riders, judging from random, informal rants to Save The G's members via email, phone and subway platform encounters; we hope it's enough to give the MTA a picture of riders' needs and concerns.

It's not surprising that the biggest issue for G riders is frequency of service -- the G has long intervals between trains (longer still whenever there's any kind of delay), making commutes a daily challenge and frustration.

Again, while Save The G appreciates that the Rider Report Cards are designed to measure morning rush hour service only, it's troublesome that the G train's other service issues have been excluded from the survey - particularly regarding the reliability of weekend service through Forest Hills on weekends, severe overcrowding caused by 4-car trains, and the mechanical joke otherwise known as the "power mover" at Court Square Station, which is out of service virtually every day. It's unfortunate that the MTA's survey doesn't take those service problems into account -- if that were the case, the G would likely receive an even lower grade.

Now that the results are in, it remains to be seen what the MTA will do with the information it's gathered. Any opinions?

4 comments:

bagelmaster said...

Early last year I emailed the MTA complaining about the short trains and over crowding issue. Their assessment process needs serious reassessment. Here's their response to my message:

RSubject: G Line Short Trains Incident: 070214-000077
Date: Tue, 20 Feb 2007 15:37:07 -0500 (Z)
From: "MTA Email"
To: steviec@poppybagel.com

DO NOT REPLY TO THIS MESSAGE.

Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

Subject
---------------------------------------------------------------
G Line Short Trains


Discussion Thread
---------------------------------------------------------------
Response (Melissa Glasgow) - 02/20/2007 03:37 PM
This is in response to your recent e-mail to New York City Transit
regarding
service on the G line.

We sincerely apologize for any difficulty you experienced while using the
subway system. The level of service provided on the G line, like all other
MTA
New York City Transit subway lines, is based on customer demand, and we
regularly conduct passenger counts at key locations and adjust schedules
accordingly. The reduction of trains on the G line from six to four cars
has
allowed for increased overall G service and shortened customer waiting
times.
Our current schedule provides for rush-hour service on the G line to
operate
every 6.5 to 8 minutes, and service at other times to operate
approximately
every 8 to 20 minutes, depending on the time of day. Our studies have
confirmed that train lengths and service frequencies on the G line are
more
than adequate to accommodate current
ridership. Train operators are still required to stop their trains at
their
designated locations on station platforms. while we regret the relatred
inconvenience, these shorter G trains run more frequently and easily
handle the
ridership demands of our customers within New York City Transit
guidelines.

Nevertheless, in response to your concerns, we have forwarded your e-mail
to
supervision in our Department of Subways for review. Be assured that
supervision in our Department of Subways will continue to closely monitor
ridership trends on the G line and adjust schedules and operations as
necessary
for the benefit of our customers.

If you have any further transit-related questions, concerns or
suggestions,
please contact Customer Services at (718) 330-3322, Monday through Friday,
from
9 a.m. to 5 p.m., or write to NYCT Customer Services, New York City
Transit, 2
Broadway, Room A11.146, New York, NY 10004..

We take the concerns of our customers very seriously and thank you for
having
taken the time to contact us.

Melissa Glasgow
Associate Staff Analyst


Customer (Steve Chesler) - 02/14/2007 12:41 PM
I have always been very aggravated by the lack of cars on the G line
whereby
they do not fill the station platform. Countless times I have had to run
to
catch arriving trains. Also, watching older folks, children and families
having to doing the same adds to this aggravation, and it's downright
dangerous. Late at night this is especially acute. This is just a crazy
way to
have a subway line run.

This problem is now compounded by overcrowded jammed trains during rush
hour as
gentrification has caused an enourmous influx of new residents to where
many G
stations exist.

I would much rather have my tax dollars be allocated towards having full
length
trains all of the time and more frequent trains, instead of to
conductorless
trains and systems telling me when a train is arriving. I am trying to
figure
how it would be that much more costly to have more cars on a train....?

Best regards,

Steve Chesler
Greenpoint (Greenpoint Ave Station)
Brooklyn, NY


Question Reference #070214-000077
---------------------------------------------------------------
MTA Service: NYC Transit Subway
Category: Complaint
Date Created: 02/14/2007 12:41 PM
Last Updated: 02/20/2007 03:37 PM
Status: Closed
Date/Time of Event:

Location of Event
---------------------------------------------------------------
All Stations

Reality said...
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