The results for the MTA's Rider Report Card for the G Line have been posted on the MTA website: http://www.mta.nyc.ny.us/nyct/service/reports/rider_report_letter_g.htm
According to the MTA, 3,903 G train riders responded to the report card survey, giving the line an overall grade of D+. We expected more responses from G riders, judging from random, informal rants to Save The G's members via email, phone and subway platform encounters; we hope it's enough to give the MTA a picture of riders' needs and concerns.
It's not surprising that the biggest issue for G riders is frequency of service -- the G has long intervals between trains (longer still whenever there's any kind of delay), making commutes a daily challenge and frustration.
Again, while Save The G appreciates that the Rider Report Cards are designed to measure morning rush hour service only, it's troublesome that the G train's other service issues have been excluded from the survey - particularly regarding the reliability of weekend service through Forest Hills on weekends, severe overcrowding caused by 4-car trains, and the mechanical joke otherwise known as the "power mover" at Court Square Station, which is out of service virtually every day. It's unfortunate that the MTA's survey doesn't take those service problems into account -- if that were the case, the G would likely receive an even lower grade.
Now that the results are in, it remains to be seen what the MTA will do with the information it's gathered. Any opinions?